Terms & Conditions

1. Introduction

Welcome to Pustakshala.com ("website", "we", "us", or "our"). These Terms and Conditions govern your use of our website and the services we provide, including the purchase of books and related products.

By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Account Registration

2.1 User Accounts

To make purchases on our website, you must create an account. When you register for an account, you agree to provide accurate, current, and complete information.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

2.3 Account Termination

We reserve the right to terminate or suspend your account at our discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users, us, or third parties, or for any other reason.

3. Book Purchases and Products

3.1 Product Information

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we cannot guarantee that your computer's display of any color will be accurate, and product images are for illustrative purposes only.

3.2 Availability and Pricing

All products are subject to availability. We reserve the right to discontinue any product at any time. Prices for products are subject to change without notice. We are not responsible for typographical errors regarding pricing.

3.3 Order Acceptance

Your receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to limit or cancel quantities purchased per person, per household, or per order, or based on availability. We may also limit or cancel orders placed under the same customer account, the same credit card, or orders that use the same billing and/or shipping address.

4. Payment Terms

4.1 Pricing and Currency

All prices are in Indian Rupees (₹) and include applicable taxes. Shipping costs are calculated and displayed at checkout.

4.2 Payment Methods

We accept various payment methods as indicated on our website. You represent and warrant that you have the legal right to use any payment method you provide.

4.3 Secure Transactions

We implement various security measures to maintain the safety of your personal information. All payment information is encrypted during transmission.

5. Shipping and Delivery

5.1 Delivery Timeframes

Estimated delivery times are provided at checkout. However, these are estimates only and not guaranteed delivery dates. Factors outside our control may delay delivery.

5.2 Shipping Addresses

You are responsible for providing accurate shipping information. We are not responsible for undelivered items due to incorrect shipping information.

6. Returns and Refunds

6.1 Return Policy

We accept returns only in the following circumstances:

• Damaged Books: If your book arrives with physical damage such as torn pages, missing pages, printing errors, or water damage.
• Wrong Delivery: If you receive a different book than what you ordered.

6.2 Return Period

All return requests must be submitted within 7 days from the date of delivery. Returns requested after this period will not be accepted.

6.3 Return Process

To return a book, you must:

• Contact our customer service at care@pustakshala.com with your order number and details of the issue
• Include photos of damaged items where applicable
• Package the book carefully after receiving return approval

We will try to arrange a courier service to pick up the package from your location. If that's not possible, we will provide an address where you can send the books.

6.4 Refund Processing

Once we receive and verify your return:

• Refunds will be issued to the original payment method used for the purchase
• Refunds typically take 5-7 business days to appear in your account
• For returns due to our error, we will also refund the original shipping costs

7. Intellectual Property

7.1 Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of Pustakshala or its content suppliers and is protected by Indian and international copyright laws.

7.2 Trademarks

All trademarks, service marks, and trade names used on the site are proprietary to Pustakshala or other respective owners who have granted us the right to use such marks.

7.3 Prohibited Use

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website without our express written permission.

8. User Conduct

8.1 Prohibited Activities

You agree not to:

• Use our website in any way that violates any applicable law or regulation
• Use our website to engage in any advertising or marketing without our prior written consent
• Use our website to submit or transmit harmful code or malware
• Attempt to gain unauthorized access to any portion of the website
• Collect or harvest any information from the website, including email addresses

8.2 User Reviews and Content

If our website allows you to post reviews or other content:

• You grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and display such content worldwide
• You represent that you own or have the necessary permissions to use and authorize us to use all intellectual property rights in and to any content you provide
• You agree not to post content that is unlawful, abusive, defamatory, invasive of privacy, or otherwise objectionable

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or services. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

10. Disclaimers

10.1 Website Accuracy

While we strive to provide accurate information on our website, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free.

10.2 Service Interruptions

We do not guarantee that our website will be uninterrupted, timely, secure, or error-free. You understand and agree that occasional downtime may occur.

11. Changes to Terms

We may update these Terms and Conditions at any time without notice. The date of the last revision will be indicated at the bottom of this page. By continuing to use our website after changes are made, you accept and agree to the revised terms.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in [City Name], India.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at care@pustakshala.com.

Last Updated: April 5, 2025